Terms of service
Policies
RETURNS & EXCHANGES - JEWELLERY DISCLAIMER
We will accept returns on unworn jewellery for up to 14 days after original purchase providing it is in an unused and in their original packaging, with proof of purchase . All jewellery used for a piercing or install is final sale due to health regulations.
We do not refund shipping charges or cover the cost of shipping for returns or exchanges.
Any item purchased at a Cardiff Piercing store must be returned at the store where it was originally purchased with no exceptions. We cannot accept returns on merchandise purchased anywhere other than Cardiff Piercing. Approved returns will be credited to the original form of payment 5 to 10 business days after receiving the return package; however, we reserve the right to refund a cash return as a BACS. Service charges are non-refundable and custom orders are final sale and non-refundable.
We reserve the right to deny any unreasonable returns or exchanges, such as on items that have been worn, damaged, or altered.
[DEPOSIT]
Please note that all deposits are non-refundable.
Failure to follow Cardiff Piercings booking terms including failing to bring a Photographic ID/s will result in you forfeiting the booking fee/deposit.
Attending your appointment late will be down to the piercer's discretion and could result in you losing your deposit, please attend your chosen time and date.
WARRANTY & REPAIRS
We send jewellery back to the original manufacturer. Repairs deemed to be caused by misuse will incur a repair charge. Repairs are assessed on an individual basis and can take a few weeks to complete. Pricing may vary depending on the work needed and is subject to change after inspection. Bring your jewellery to our Cardiff store or contact cardiffpiercing@gmail.com and include your name, a photo of the damage, proof of purchase, and briefly describe the issue that you are having with your jewellery. You will be provided with a Repair Form and asked to ship your piece with insurance to our flagship location. Please note that any repair sent to Cardiff Piercing without a Repair Form will be shipped back to the sender at their expense.
We cannot accept repairs for jewellery purchased anywhere other than Cardiff Piercing. If you purchased an item from an outside retailer and need a repair, please contact the original seller.
CUSTOM ORDERS
Please contact cardiffpiercing@gmail.com to enquire about custom orders. Custom orders are non-refundable. If you experience any problems with your custom jewellery, please see our repair policy.
DEFECTIVE OR INCORRECT ITEMS
In the unlikely event that you receive a defective or incorrect item, please email cardiffpiercing@gmail.com within two weeks of delivery with photographs of your order. We will send you a prepaid return label for the incorrect or defective item so that it may be sent back to us and replaced with a new or correct item. Please note that customers are responsible for the item until it is received at the Cardiff Piercing's offices.
RETURNS & EXCHANGES - JEWELLERY DISCLAIMER
We will accept returns on unworn jewellery for up to 14 days after original purchase providing it is in an unused and in their original packaging, with proof of purchase . All jewellery used for a piercing or install is final sale due to health regulations.
We do not refund shipping charges or cover the cost of shipping for returns or exchanges.
Any item purchased at a Cardiff Piercing store must be returned at the store where it was originally purchased with no exceptions. We cannot accept returns on merchandise purchased anywhere other than Cardiff Piercing. Approved returns will be credited to the original form of payment 5 to 10 business days after receiving the return package; however, we reserve the right to refund a cash return as a BACS. Service charges are non-refundable and custom orders are final sale and non-refundable.
We reserve the right to deny any unreasonable returns or exchanges, such as on items that have been worn, damaged, or altered.
[DEPOSIT]
Please note that all deposits are non-refundable.
Failure to follow Cardiff Piercings booking terms including failing to bring a Photographic ID/s will result in you forfeiting the booking fee/deposit.
Attending your appointment late will be down to the piercer's discretion and could result in you losing your deposit, please attend your chosen time and date.
WARRANTY & REPAIRS
We send jewellery back to the original manufacturer. Repairs deemed to be caused by misuse will incur a repair charge. Repairs are assessed on an individual basis and can take a few weeks to complete. Pricing may vary depending on the work needed and is subject to change after inspection. Bring your jewellery to our Cardiff store or contact cardiffpiercing@gmail.com and include your name, a photo of the damage, proof of purchase, and briefly describe the issue that you are having with your jewellery. You will be provided with a Repair Form and asked to ship your piece with insurance to our flagship location. Please note that any repair sent to Cardiff Piercing without a Repair Form will be shipped back to the sender at their expense.
We cannot accept repairs for jewellery purchased anywhere other than Cardiff Piercing. If you purchased an item from an outside retailer and need a repair, please contact the original seller.
CUSTOM ORDERS
Please contact cardiffpiercing@gmail.com to enquire about custom orders. Custom orders are non-refundable. If you experience any problems with your custom jewellery, please see our repair policy.
DEFECTIVE OR INCORRECT ITEMS
In the unlikely event that you receive a defective or incorrect item, please email cardiffpiercing@gmail.com within two weeks of delivery with photographs of your order. We will send you a prepaid return label for the incorrect or defective item so that it may be sent back to us and replaced with a new or correct item. Please note that customers are responsible for the item until it is received at the Cardiff Piercing's offices.